Privacy Policy
Last updated: August 2026
W & N PRODUTOS E SERVICOS VETERINARIOS LTDA ("Univet Clinica Veterinaria," "we," "us," or "our"), registered under CNPJ 18.710.975/0001-79, is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, store and protect personal information in connection with our veterinary services and pet supply retail operations.
1. Information We Collect
We may collect the following categories of personal information when you interact with us:
- Contact details: name, phone number, email address and physical address
- Pet information: species, breed, age, medical history and vaccination records
- Transaction records: purchase history and payment details for services and products
- Communication records: messages, inquiries and feedback submitted through our contact channels
2. How We Use Your Information
Personal information is used exclusively to:
- Provide veterinary consultations, treatments and follow-up care
- Process purchases of pet food, medications, accessories and related products
- Maintain accurate medical records for your animals
- Send appointment reminders and vaccination schedule notifications
- Respond to inquiries received by phone, email or in person
- Comply with applicable legal and regulatory requirements
3. Data Sharing
We do not sell, rent, trade or otherwise share your personal information with third parties for marketing purposes. Information may be shared only when required by law or regulatory authorities, or with service providers who assist our operations under strict confidentiality agreements.
4. Data Security
We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or destruction. Access to client records is restricted to authorized personnel who require it for the performance of their duties.
5. Data Retention
Personal information is retained only for as long as necessary to fulfill the purposes described in this policy or as required by applicable legislation. Veterinary medical records are maintained in accordance with professional regulatory requirements.
6. Your Rights
In accordance with the Brazilian General Data Protection Law (LGPD ā Lei nĀŗ 13.709/2018), you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of personal data, where legally permissible
- Withdraw consent for data processing at any time
- Request information about third parties with whom data has been shared
7. Contact
For questions, requests or concerns regarding this Privacy Policy or the processing of your personal data, please contact us:
W & N PRODUTOS E SERVICOS VETERINARIOS LTDA
CNPJ: 18.710.975/0001-79
R. Maj. Joao Teles, 27 ā Jabotiana
Aracaju / SE ā CEP 49.095-230
Phone: (79) 9964-3007
Email: [email protected]
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable legislation. The revised version will be posted on this page with the updated date.